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A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before. The player confirmed the issue was resolved and his winnings were received.

The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.

After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

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The player's verification is delayed for unknown reason. The complaint was resolved as the player got verified.

The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.

The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks.

paid in for the 6th time today. again only empty spins. 3 free spins with actually zero win. Play n Go does not work in Austria.

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The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that here the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

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